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Frequently Asked Question
What's the delivery time ?
Our delivery time can vary slightly depending ordered product, or your location.
Delivery Times:
Custom Orders (Dolls):
- 7-21 working days
In Stock (Sex Dolls):
- 2-7 working days
What is your return policy ?
We offer 90-day free returns for unused products. You can return your order at no cost if you change your mind.
Exceptions: Returns are not available for sex dolls as they are custom-made products.
Where's my tracking number ?
After placing your order, you’ll receive a confirmation email. Once your order ships, you’ll get another email with the tracking number. Our couriers provide regular progress and tracking updates. Follow your order status on the order status page.
Email & SMS updates: Activate shipping updates at checkout to get updates directly to your phone.
My payment isn't going through ?
We accept all major credit cards. If your transaction is not going through, please double check
- credit card’s daily purchase limit
- Your addess is same that in bank infos.
- your credit card name is correct,
- number, expiration date, and billing address are all correct.
Can i cancel my order ?
Toys (orders under $500): SUSO ships most orders the same day. Therefore, cancellations are not possible after order confirmation. However, we offer a free 90-day return service. You can return your order for a full refund after receiving it.
Sex Dolls (over $500): You can cancel your custom sex doll order within 24 hours of placement. Email support@joylovedolls.com with your order number, email, and name within 24 hours. A 20% cancellation fee applies, and you will receive an 80% refund. Cancellations are not possible after 24 hours.
I'm missing item from my order
Many of our products are shipped separately due to packaging. For example, if you order sex dolls and a cleaner, they will be sent in different shipments. While they usually arrive together, they might sometimes arrive at different times.
If you need to pick them up at a postal office, provide both shipping numbers. If you have any questions, please contact our customer service.
Is it safe to order online from SUSO.UK
Yes, it’s very safe. We have delivered over 3.000 orders with 100% accuracy.
Do i need to pay custom fees ?
all taxes and customs fees are included in the price.
What payment method you accept ?
Accepted Payment Methods: Visa, Mastercard, Discover, PayPal, Shop Pay, Afterpay, Apple Pay, Google Pay.
Is your packaging discreet ?
Your privacy is important to us, so our packages come in plain cardboard without logos.
